About the report

The "Digital Financial Services and the Business of Managing Cash: Using Data-Driven Insights to Address the Agent Liquidity Challenge" report by the World Bank provides a detailed exploration of the liquidity challenges faced by agents in the digital financial services sector. This report leverages data-driven insights to analyze the cash management issues that agents encounter, particularly in low-income and rural areas. It discusses the operational and financial impacts of these challenges on digital financial service providers and their agents. The report also offers practical recommendations for improving agent liquidity management, enhancing service efficiency, and ensuring the sustainability of digital financial services. It is a valuable resource for policymakers, financial institutions, and other stakeholders looking to strengthen the digital financial ecosystem.